* 제목: The New Manager's Handbook
* 저자: Morey Stettner
* 출판사: McGraw Hill
* 출판일: 2003년
마음에 현실적으로 와 닿는 훌륭한 책이다...2003년 A사에서 B차장님과 같은 팀일 때 샀던 책이다...(그 분이 영어 공부를 열심히 해야 한다는 얘기에~^^, H과장의추천을 받았던것 같기도 하고,,)몇 년이 지나고 읽어도 마음에 와 닿는다...조직생활의 처신에 대한 어떤 clue를 얻어낼수 있다고나 할까.....How to manage the scope of delegation?
insight 와 perspective.... 미래를 보는 窓이라고나 할까... 어떻게 배양해야할까...
[24 steps for mastering your new role]
"Managing people cn e an experience that makes tou feel really good about yourself-as long as you understand that it's not atidy, orderly, predictable business. Felexibility and maturity wil come in handy. So does a dose of good-natured humor that brightens everyone's day."
The new manager " In the end, all managemnet can be reduced to three words: people, product, and profits. People come first"
- Lee Iacocca
1) Give feedback" The good ones among managers...do not talk to their subordinates about their problems, but they know how to make the subordinates talk about theirs."
-Peter Drucker
2) Make the best of bad news"Communicate everything you possibly can to your partners. The more they understand, the more they'll care. Once they care, there's no stopping them,"
-Sam Walton
3) Delegate"Strange as it sounds, great leaders gain authurity by giving it away."
-James B. Stockdale
4) Pick the brains of departing workers"Most of the successful people I've known are he ones who do more listening than talking."
-Bernard Baurch
5) Review performance regularly"It's only as we develop others that we permanently succeed."
-Harvey S. Firestone
6) Decide and deliver"The fact is you'll never have all the information you need to make a decision-if you did, it would be a foregone conclusion, on a decision."
- David Mahoney
7) Exert "praise motivation"
"There is no verbal vitamin more potent than praise
- Frederick B. Harris
8) Plan your meetings"At intel, agendas...include information about the meeting's key topics, who will lead various parts of the discusion, how long each topic of discusion will take, and what outcomes are expected."
-Michelle Needy Martinez
9) Listen more"One often hears the remark, 'He talks too much,'but when did anyone last hera the criticism, 'He listens too much?"
10) Think strategically"To think strategically is to think with discipline and make informed decisions about the direction you want to go."
-John Woods
11) Build alliances"Getting along with others is the essence of getting ahead, success being linked with cooperation."
-William Feather
12) Get feedback"Success is all about feedback, feedack, and feedback. You can't run mechanical systems without it, and you can't run organizations without it either."
-Barbara Reinhold
13) Give great instructions"The five steps in teaching an employee new skills are preparation, explanaton, showing, observation, and supervision."
-Harold Hook
14) Speak with power"The finest eloquence is that which gets things done."
-Dvaid Lloyd George
15) Win over synics
16) Prepare for changes"Emloyees dont't resist change. They resist being changed."
-Peter Scholtes
17) Muzzle your mouth "Listen long enough and the person will generally come up with an adequate solution."
-Mary Kay Ash
18) Pose penetrating questions"My greatest strengh as a consultant is to be ignorant and ask a few question."
-Peter Drucker
19) Lift poor mediocre performers"We found the most exiting envirinments, that treated people very well, are also tough as a nail. There is no bureaucatic mumbo=kumbo...excellent companies provide two things simultaneously: tough environments and very supportive environments."
-Tom Peters
20) Regale your audiences
21) Criticize without criticism"Never criticize until people are convinced of your unconditional confidence in their abilities."
-John Robinson
22) Beat the clock "If your ask [people] what percentage of time they are spending on things that are urgent but not important, most would say 'Half the time."
-Stephen Covey
23) Impress your boss
24) Mix and mingle "The suggesttion to 'network' is nothing more than a fancy way of saying, 'Talk to people."
- Peter Vogt
